Your Privacy Is Our Concern

Mendocino Chocolate Company is committed to protecting your personal privacy. Our Privacy Policy outlines the type of information that is collected on this Website and how we use and protect it. This Policy also tells you what to do if you do not want your Personal Information collected when you visit our Website and how you can change the information you provided. Please read this information carefully.

The purpose of this Privacy Policy is to inform you of the personal information we collect when you visit our Website, place orders via postal mail or fax, respond to our emails, or otherwise contact us via telephone, email, fax, or postal mail, why we gather information from you, how we collect it, how we use it, and the choices you have regarding our use of the personal information you have provided to us. If the online information practices of change, we will let you know by posting the Privacy Policy adjustments on our Website. It is your responsibility to check these postings.

This Privacy Policy is part of the Terms of Use which governs your use of our Website. The Website is owned by Mendocino Chocolate Company, Inc. This Privacy Policy does not cover information provided to our Company-owned retail stores.

Please Note: You must be 18 years of age or older to use, subscribe, or register as a member of The Website is a general-audience site and we do not knowingly collect, maintain, or disclose personal information from or about children.

Why Do We Gather Information? gathers personal information to help us process your orders, improve our customer service and products, to communicate with you, to provide an enhanced and more personalized shopping experience, and to inform you and/or your recipient about gifts and messages, special offers, and discounts from us.

What Information Do We Gather?
We collect information via our Website, emails, postal mail, fax, and telephone, including information when you place an order, participate in one of our contests, forums, surveys, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and when you engage in other activities, services, products, and resources that we make accessible to our customers, members, and users.

Depending on how you interact with us, we collect some or all of the following types of information: name, address, telephone number, email address, billing information (credit card number, expiration date, security code, and billing address), gender, birth date, products purchased and occasion type (for example, Valentine’s Day), any promotion code and related information, messages, and gift recipients names, addresses, telephone numbers, email addresses, and other information you provide to us.

Information you provide to us may be collected by us even if an order, registration, or other process is started but not completed or otherwise cancelled. Members may also add the name, address, and telephone number of friends or other persons to whom they wish to send gifts.

How We Use “Cookies” uses cookies to make your online shopping experience more enjoyable. We also use cookies to measure activity on our site, which allows us to determine which areas and features of our site are most popular. This information allows us to make improvements and updates so your shopping experience is enhanced.

We use cookies to let us know that you are a returning customer, user or member, and to provide you with certain features. Most web browsers allow you to prevent the use of cookies; but, if you disable this feature, certain aspects of the Website, such as, the shopping basket, may not properly function. We may use third parties who may receive non-personal information directly from the cookies placed by our Website on your computer to assist us in analyzing our business and customers.

How We Use the Information We Collect?

We use the information we collect to communicate with you about our products, services, promotions, and contests, to process your orders, to provide you with a more enhanced and more personalized shopping experience, to inform you and your gift recipients of offers and discounts from

Mendocino Chocolate Company collects two types of information about users: personal information (such as name, email address, mailing address, phone, and credit card numbers) and aggregate information (such as information about how many users log on to our sites on a daily basis).

Personal information is collected online when users voluntarily register with to purchase items, receive electronic newsletters, use community and communication services, answer surveys, and enter contests and other promotional opportunities provided by We also maintain a record of your product interests and online purchases.

Aggregate information is non-personally identifiable, such as, types of products purchased, most-frequently accessed pages, IP addresses or search terms. Aggregate information is used in a collective manner. Tracking Internet Protocol (IP) addresses is one method for collecting Aggregate Information regarding your online activities and information volunteered by you. Computers that deliver web pages to you automatically identify your computer by its IP address. When you request a page from our site, our servers log your IP address.

Our affiliates, subcontractors, agents, and any successors to our business (if we ever sell part or all of our business), are not considered to be third parties under this Policy. However, in connection with information collected under this Policy, they are required to comply with this Policy. “Affiliates” are persons or entities directly or indirectly who are controlling, controlled by, or under common control with

We may combine information we receive from you via our Website, emails, postal mail, fax, and telephone with information from our affiliates and third parties. We use this combined information to enhance and personalize your shopping experience and to communicate with you in accordance with this

Privacy Policy:

We reserve the right to disclose information you provide to us as required by law, in response to legal processes, law-enforcement requests and, as necessary or appropriate, in our view, in order to operate our Website, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in, and to protect the rights or property of the Company, its affiliates, users, customers, recipients, members, sponsors, providers, licensors, merchants and associates.

Please Note: Any personal information you reveal or post on our public forums, such as a message board, chat room, discussion group, folder, survey, contest, sweepstakes, user review and rate forum, and all user submissions, are not protected by this Privacy Policy and may be collected, shared and used by us or with third parties. Information you give out or post on our public forums is disclosed at your own risk.

Consent to Transfer and Submission: operates in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to the United States. By using the Website or otherwise providing us with information, you hereby consent to this transfer.

In addition, if you submit data to us about other individuals (such as your message and gift recipients), you agree that you have obtained consent from each such individual regarding the submission, transfer, and processing of the information. Although personal information collected by us via the Website, emails, postal mail, fax, and telephone is used by us in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in the U.S. may not be as stringent as those in other countries.

Security and Passwords:
If you place an order on our Website, it encrypts the credit card number you submit prior to transmission over the Internet, using secure socket layer (SSL) encryption technology. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.

Portions of the Website (such as our member registration and address book) may require registration and log-in processes in which you select a User ID and password. Passwords provided to you by us are the confidential property of the Company and may be used by you solely for your individual use of the Website (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any password and for all activities that occur when using your Password (whether or not authorized by you). You agree to notify us immediately of any unauthorized use of your Password or accounts.

Sharing Information Collected Online With Third Parties, Consultants, and Affiliates: does not share any addresses you provide to us with third parties without your consent. We do not contribute to or participate in cooperative databases that which allow other companies access to such personal information. may share personal information gathered online with consultants or suppliers, or for any internal business purpose, and may also divulge personal information if such information is required for to comply with any valid legal process, such as, a subpoena, search warrant, statute, court order, or if believes that such membership has been used to commit unlawful acts or acts that may endanger the health or safety of another user—or the general public.

In addition, receives personal usage and demographic information from its affiliates and from third parties, and uses this information to improve our products and services. may share Aggregate Information with affiliates and consultants for any internal business purpose.

How to Limit the Use of Personal Information:

We want to communicate with you only to the extent you want to hear from us. If you prefer not to have personal information collected by us via the Website, email, postal mail, fax, and/or telephone shared with third parties, or to set your preferences concerning promotional communications, please use the following instructions for Information Removal below:

Information Removal:
Email us at: [email protected] from the email address you wish to have removed, and include your postal mailing address in the message, or write us at:

Mendocino Chocolate Company
410 N Main St
Fort Bragg, CA 95437

If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, billing, shipping and email address to: [email protected]

Acceptance of Terms and Changes to this Policy:
Subject to the above provisions, by using the Mendocino Chocolate Company Website, you consent to the terms of this Privacy Policy and the Terms of Use, for which this policy is a part. If you do not agree to this Privacy Policy, please do not use the Website. We may change our Privacy Policy from time to time as new features or services are added, suggestions from our customers are incorporated, or other changes are made. We will post the revised Privacy Policy on our Website at least 30 days prior to its effective date. Your continued use of the Website following the posting of changes to these terms, mean you agree with and accept the changes.

Your Comments

Mendocino Chocolate Company welcomes feedback concerning this Privacy Policy. Please send your comments and questions to [email protected]